A little shout from loneliness and misunderstanding, of which he gets tired of many things but finds no one to support him. I get tired of not knowing or what I have accepted. It seems unacceptable to change the contract conditionswith the small print of a 43 -page PDF that firms in a hurry because they are backed by just when you have to do a management.
Without an option of not accepting it: or accept, or you cannot continue and It comes to you at the least appropriate moment to read contracts (chance?).
With that mechanism, the account without commissions a few years ago now charges you «for maintenance» and for «basic transfers». They explain it to you with a kind formula: «We have modified the conditions of the service to improve the customer experience.» Actually, customer experience is feeling hostage.
All my accounts have been hired as «Account without commissions.» In some cases, I have bothered when they changed the collection policy: in a PDF of 6 slides where I reiterated that policy and in the last one, an asterisk led me to a footer where I included an exception, which affected a huge number of customers, including me.
The position of the consumer today is of a shameful weakness. Banks, electric, telecos, insurance …: They all use the same pattern. Bright entry offers, which reward the newcomer and penalize the faithful. As soon as you enter and you are loyal, the wear begins: expired promotions, rates impossible to understand, hidden limits and, of course, huge difficulty of cancellation. I still try not to renew the subscription to one of the main media, of 99 euros a year: impossible. You can’t, and by phone …
Each call to a call center is a test of patience. An initial and a half initial recording, which is useless. Labyrinth Menus. Referrals. You expect. Courteous. In the background, a robotic musician designed to unravel. What you used to solve in an office, with a person, now manage it with machines, hopefully, or with limited response bots. The algorithm of your fidelity is resignation.
Digitization, which was going to be the panacea, has become a loop generator. In an authentic test for patience.
In the administration it is of traca: you try to ask for an appointment, present a writing, download a certificate … and you end up in an absurd chain of unintelligible steps. With the Tax Agency or Social Security, surrealism is total: you receive an SMS on a Friday afternoon that says «you have a pending notification» and you cannot see it until Monday.
In the end, it is nonsense. But anxiety have already sown it.
The loops are great. You want to get the certificate and enter a page to obtain it, for which it is necessary … the certificate. You want to update your mobile phone at the bank and send you an SMS … to the old mobile.
The height is privacy management. You accept cookies without knowing very well what you do, While disclaimers assault you every time you enter a website. You don’t know what data you are giving up, but you suffer panic when sending an email to several contacts: «As you catch you, you can put a fine of 200,000 euros.»
Meanwhile, spam and phishing calls do not stop. Machines that ask for your data without verifying who calls you.
As you are over 40 years old, Targeting advertising suggests hair implants, erectile dysfunction or quotes with divorced in your area.
Who do you tell, instead of empathizing with you, He only tells you «Jiji, but what pages do you enter?», In a clear example of evasive banality.
By the way, I think I am the only citizen in the world who is also terrified of seeing fiscal and income data from all over the world every day. I thought that would only have impartial judges.
The system protects everything except you. The paradox is total: there has never been so much regulation, both RGPD, both consent protocol … and yet the user has never felt so alone. The client is always right … whenever he gives the «accept» button.