The Venezuelan platform for financial services with digital assets, Kontigo, completed the process of restitution of funds to users who were affected by a recent hack.
The attack, which resulted in the draining of more than 300,000 USD Coin (USDC) reported by NoticiasVE, prompted an immediate response from the technical team to safeguard the trust of its clients.
Through its official channels, the company confirmed that the refund of the stolen amounts has already been processed.
«We work to build an alternative of stability and progress, and we will continually reinforce security. Your trust is our priority,» the company said in a statement. Likewise, they urged users not to view their updated balance yet. to report your case to prioritize validation.
Limitations and restrictions
Despite the return of assets, the user experience during the day has been marked by operational limitations. Community reports indicate that withdrawals to external wallets or exchanges such as Binance They are temporarily disabled.
«It’s a real MOCKER! The funds are there, but I cannot use them, so we are left without being able to use the funds. So who puts order to this? «A solution NOW!» wrote the Maracay Socialista account on X.
Another user, Muddy Chart, alleged: «I’m trying to get my money through the chain and nothing they allow, and then they say it’s a self-custodied wallet.»
As explained from the platform, These restrictions are part of a security protocol after the event. At the moment, the main way to mobilize capital is through local settlement services, such as mobile payment.
This situation raised questions about the nature of custody in the application. Given complaints from users who could not withdraw their funds through the network (on-chain), representatives of the firm assured that functionality will be enabled progressively once the total integrity of the system is guaranteed.
Technical explanation and vision of the company
Jesús Castillo, co-founder and CEO of Kontigo, emphasized the organization’s commitment to the crisis. «In times of uncertainty like these, trust is key. «You don’t play with people’s money,» he said.
The manager stressed that, despite the attacks received, the technical team – which he described as young people focused on national development – continues working to strengthen the service.
The company promised to publish in the next few hours a detailed technical explanation of the vulnerability exploited by attackers. This report is expected by market participants, who have stated that they expect a substantial improvement in safety standards of the platform to prevent future incidents that compromise your digital assets.