The courage to listen and the value of being recognized, as business levers

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By Jack Ferson

Enrique Tapia

Transformation is part of Naturgy’s DNA and from the People and Resources area we also understand it from “listening”. Listen with courage, with empathy and with the real will to understand and improve. Our strategy 2025–2027 relies on the active listening as an engine of transformation, which means focusing on maintaining what works, fine-tuning what can improve and recognizing what makes us unique.

But this listening is not only a cultural value: it is a true business lever. Because when people feel heard, valued and recognized, an environment of trust is created that drives innovation, collaboration and commitment. And that commitment is what allows us to achieve the company’s strategic objectives.

That is why we are especially proud of the recognition that, for the second consecutive year, we have received as “Great Place to Work” ©. A recognition that is only obtained if those who know you best—your own people—decide so, valuing aspects related to trust, pride of belonging and motivation, through Trust Index ©.

This achievement, more than a seal, is reflection of commitment of all of us who, day by day, choose to be part of this company. It is the merit of those of us who work to turn it into a place where we can grow, recognize ourselves and generate shared value.

Listening requires courage. Recognize what we do well, too. In Naturgywe celebrate both values ​​as an essential part of our way of being and, above all, of moving forward. Because when the experience of talent is exponential, so are the chances of success of the business project.

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