Digi fails in one of the services in which he had always led: "Rare things happened when trying to call me"

Digi is the telephone operator that has grown the most in the last year, but does not get rid of criticisms in social networks. Users have momentarily put aside the blockages of LaLiga to the IPTV Pirates, now worries their customer service.

The Romanian Origin Operator He has highlighted his arrival in Spain with his practically impeccable incident management. DIGI does not outsource customer service as in large operators such as Movistar or Vodafone, but the service begins to be saturated.

«I have seen some criticize specific internet connection failures on the mobile, I had never had any problem so far,» says Alberto Méndez for the media ADSL Zone. The problems began when he had to contact the operator through WhatsApp.

Digi takes days to answer customers

Méndez explained that all his odyssey to contact Digi began after a problem with the calls on his mobile. «My acquaintances began to tell me that strange things happened when trying to call me. I jumped a voicemail, as if my phone was off or busy,» he said.

The user entered the application to check if the voicemail had been activated by error, but it was not the case. As he could not solve the problem, he chose to contact the company’s customer service through WhatsApp.

The client ensures that He contacted the operator on March 27, and since then he has not received an answer. «I appreciate that, within what is possible, this problem is not too serious, because otherwise I would have seen me in a very bad situation,» Licks Alberto Méndez.

The operator has lowered the quality of their attention

The situation has been repeated among other users with all kinds of incidents that contact Digi through WhatsApp. Not everything is advantages when hiring fiber or mobile with a low cost operator, they also have negative points such as somewhat more slower customer service.

The reality is that Digi has lowered the quality of its service in recent months, one of the aspects that customers have best valued since birth. The operator has added a total of 261,400 portability in the first two months of the year, and now He faces the challenge of managing the incidents of his 8.6 million customers.

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Tags: Spain, operators