WhatsApp It also listens to all its users, and that is why it enables different help options so that customers can resolve their questions as quickly and efficiently as possible.
Currently, if you have questions about the WhatsApp application, through your account, in options and help, you can access specific support that, through artificial intelligence and/or already established questions, can end up resolving your doubts.
But if what you want is to speak directly with a human agent who can help you with your question, things are more complicated, and the responses are much slower.
Many companies and users use the web version of WhatsApp for productivity, and what the engineers of the Meta application are doing now is basically launch a chat so you can speak directly with technical support.
At the moment, as reported in Wabetainfo, it has been seen in a preliminary version of WhatsApp web, but the truth is that within the help of your WhatsApp web configuration, you will be able to access an option called “chat with us”.
When interacting with this option, an alert will appear informing that the user will soon receive a notification from the support team.
Honeycomb info
When this option is clicked, users will first need to provide details about the reason for the query.
It is quite likely that at first the answers that appear will be established or generated by artificial intelligence so as not to overwhelm the human support of the application.
But if after that the doubt is not resolved, will be escalated to a human agent who would respond some time later.
The fact that this option is added directly to WhatsApp web makes it easier for users to contact the application’s customer service, specifically, a human agent.
Of course, improper use of this option could saturate many other queries that are really important.
In this way, users should only use this option if they are really facing a fairly serious problem with the WhatsApp application.
Get to know how we work in NoticiasVE.
Tags: Apps, WhatsApp