Movistar Plus+ has started the year with somewhat controversial measures such as the elimination of 14 channels or the increase in the price of all fiber, mobile and TV rates. The Spanish operator has received hundreds of customer complaints in recent weeks, criticizing a quality drop during the reproduction of their contents.
Movistar Plus+ has failures with the resolution of hundreds of series and films since the end of November 2024. The operator has worked from that moment to solve the incidence, but the sharpness problems have not disappeared from the streaming platform.
Customers even They have threatened through the Movistar community channel with other payment TV services If they do not improve the quality of series and movies. The company promises that the incidence will be solved as soon as possible, but does not find the key to solving the problem at the moment.
Blurred images in the application already through the decoder
The drop in the image quality of the transmissions is not exclusive to the application of Movistar Plus+, users who use the platform through a decoder detect similar problems. Customers say The series and films are pixelated, a problem that is even more noticeable in sports content.
The failures are repeated more frequently in the dynamic scenes with movement. Movistar offers greater resolution to fixed or static images, although users criticize that quality remains low.
The subscribers themselves ensure that the problem with the resolution is due to a possible drop in the streaming platform, which causes the scenes with greater movement to look pixelated.
How to solve the resolution problems of Movistar Plus+?
Coplito IA/ Pixabay
Movistar Plus+ users They recommend disconnecting the router, television and disconnecting all devices associated with the accountothers ensure that the problem is solved by restoring the router with its factory values.
The failures in resolution continue to affect thousands of users and Movistar does not find the solution. «At the moment, the area in charge continues to make the corresponding validations. Once we have some novelty we will inform you,» the company has answered a complaint in the forum.
Movistar Plus+ has recommended users to check if the video resolution is automatically from Settings, Screen and sound y Screen. Customers can also modify the frame speed and dynamic range from the same tab in the application configuration.
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Tags: Movistar, sport, series and TV